We Are Here to Help
Peace of Mind you Deserve
Home Care
Your Renters Place home has been inspected and maintained with pride so that you
feel comfortable and at home. While you are responsible for minor maintenance in
and around your home, we will take care of any major maintenance concerns that may
arise.
Renters Place will service major issues concerning:
- Heating & Air Conditioning
- All warrantied appliances
- Electrical
- Fences
- Garage door
- Garbage disposal
- Irrigation systems
- Major drain clogs
- Plumbing leaks
- Roof leaks
- Plumbing fixtures
- Water heaters
- Windows
Resident is responsible for:
Appliances – Clean them regularly with non-abrasive solutions and
sponges/cloths.
Blinds – Treat them with care as they will break if handled
roughly.
Carbon Monoxide Detectors – You must supply and replace batteries
when needed.
Carpet – Clean on a regular basis.
Damages – You are responsible for damage caused by you and/or your
guests.
Garbage Disposal – Do not put bones, rice, potato peelings, carrot
peelings,
spaghetti and other heavy items in the disposal, as they will clog the drain lines.
Gutters – You are responsible for cleaning out the gutters on main
level.
Heating & Air Systems – Replace filters monthly.
HOA – You are responsible for following HOA rules, city
ordinances, and paying any
fines assessed if you live in a neighborhood with a Homeowners Association.
Landscaping – Your responsibilities include; weed control, leaf
removal, shrub
trimming and/or lawn care.
Light bulbs – You are responsible for replacing inside and outside
light bulbs.
Other Property Alterations – All changes to the property,
including paint, require
prior written permission from management (refer to your lease for additional
details).
Paint – Lightly clean scuffs and dirt from walls regularly with a
soft sponge or
magic eraser to maintain a fresh look throughout your home and to avoid charges at
move out.
Pest Control – You are responsible for pest control.
Pool – Your pool maintenance may be included in your lease, if
not, you are
responsible for proper maintenance.
Refrigerators – You are responsible for replacing water filters if
necessary and
keeping refrigerator clean.
Septic – If your home has a septic tank, do not use anti-bacterial
soaps. They kill
the helpful bacteria in the tank that helps your system to work properly.
Smoke Detectors – You must supply and replace batteries when
needed.
Snow Removal – Clear driveways and sidewalks according to city
ordinances. Use rock
salt and sand to avoid slips and falls.
Toilets – Only toilet paper should be flushed. Do not flush baby
wipes, flushable wipes, or feminine products, as they will cause the lines to back up.
Windows – Clean glass and tracks regularly.
Helpful Hints in Home Care
Below are some helpful tips for maintaining your rental property. Select dropdown
tabs for more information.
-
Carbon Monoxide detector is beeping
Check to make sure the batteries don’t need to be replaced. If the alarm continues to beep,
leave the home right away. Seek medical attention if any symptoms are present, such as:
headache, weakness, dizziness, nausea or vomiting, shortness of breath, or confusion.
-
Thermostat is not working
Check to see if device needs the batteries replaced.
-
Dishwasher won’t drain
Clean food out of the bottom of the dishwasher. Be sure to rinse dishes before putting in
the dishwasher; use a rinse agent to help prevent hard water buildup. Run garbage disposal
prior to running dishwasher.
-
Drains slowly draining
Try using a liquid drain cleaner, or plunging the drain to release any build up.
-
Leaky faucets or toilets
Turn off water to fixture under sink or toilet at valve and request service.
-
Frozen pipes & freezing temperatures
Do not use the shut off valves to turn off the water if you have frozen pipes. Instead, turn
your faucet on to a slow drip, this will decrease the chances of burst water lines. Open
cabinet doors to allow heat to access the cabinet. More heat helps keep the lines warmer.
-
Lawn trimming
When mowing, try not to remove more than 1/3 of the grass. Do not cut grass during the
hottest part of the day. Keep grass longer in hotter months to shade the roots.
-
Lawn watering
Water grass in the early morning when the heat is the lowest or on cloudy days for less
evaporation.
-
Garbage disposal
To clear a jammed disposal, first press the Reset button found on the bottom of the unit. If
it has reset, the button will be popped out. If that does not work, check to see if the
circuit breaker has tripped and turned off in the electrical service panel. Reminder: Don’t
ever put your hand down into the garbage disposal hopper (grinding chamber). Take the offset
wrench that came with the disposal unit and insert the wrench into the flywheel turning hole
in the bottom of the unit. If it’s leaking, place a bucket under it and contact us for
service.
-
General appliances
Appliance repairs are only made during normal business hours and are not considered an
emergency. If your refrigerator is not working after troubleshooting, we recommend using dry
ice or coolers until it is repaired.
-
Heat/Air not working
Check the breakers, and make sure you’ve changed the air filters. To test if the current
room temperature. Incremental changes in temperature gives the unit time to operate
effectively without overloading the system. Check to see if the fan on the outside unit is
running. If the fan on the outside unit is not running, either check to make sure that the
breakers for the furnace/air handler and the unit are on. If they are on, you may contact us
for service. Each room throughout the home can vary +/- 3 to 5 degrees in temperature and is
considered normal operation.
-
Leaky water heater
Shut off the valve for the water supply and drain the line on water heater. Place a request
for service.
-
No hot water
Gas: Check to make sure the pilot light is lit. If not, call gas company
for assistance. Do NOT attempt to light the pilot light yourself.
Electric: Turn off the breaker to the unit, open the panel on side of unit
and press resent button, then flip breaker back on. If the unit resets, you will be able to
hear it turn back on. Water should take approximately 45 minutes to heat. Request service
if unit doesn’t reset.
-
No power to outlets
Eliminate the number of devices plugged in so you don’t overload the circuit. Check the
breaker panel or fuse box; check and reset GFI outlet; check if outlet corresponds with a
wall switch.
-
Pest Control
Your first line of defense is to eliminate sources of food and water inside the house that
might attract pests. This means cleaning up spills immediately and cleaning up debris around
trash, under the stove and refrigerator, and in furniture. Continually check for leaks and
condensation that might attract pests.
-
Power outage
If a power outage occurs check your breaker panel to see if breakers are tripped in the
affected area. If your entire home is without power, check with your local utility provider
to see if your area has an outage or a repair that requires your block to be serviced. If
neighboring homes have power and you still do not, place a request for service.
-
Refrigerator not working
Make sure the door is closed; check the thermostat and set correctly; clean the front and
back grills; clean out the drain hole.
-
Smoke detector beeping
Replace all batteries throughout the house at the same time.
-
Toilet or sink clogged
Try plunging. If still clogged, try snaking it. If clog persists, contact us for service.